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FAQs

⭐️ HOW DO I SHOP?

If you're shopping on Facebook, make sure you have an account with us if you're new -- this way we can add items to your cart! Click this link or the link in any caption to access your account ((jennarationboutique.com/account)) If you see something you love and want to order, just comment the word "SOLD" along with your size/color if applicable! If you want more than one color or size you'll need to make two separate comments! After that just click the account link and the item(s) you commented for will either appear in your CART or on your WAITLIST!

  • If it's in your cart you'll have 30 minutes to pay! If not paid within that time frame, the items will drop to the next person waiting in line! Buy or cry!

  • If on your waitlist it means the item is currently sold out or in someone else's cart! You can preauthorize your card for a particular item to better your chances of getting it when it comes back in stock! If it's restocked you will receive an email letting you know!

⭐️ DO YOU HAVE AN APP?

YES! It's the easiest shopping experience EVER! You'll get a notification every time a new arrival is posted. Narrow your search to only show in-stock items, by category, by size, etc! Live videos are also SO much easier to watch/shop via the app, and you can even see previously shown items by clicking the "shop" button when we are live!

⭐️ HOW MUCH IS SHIPPING / HOW LONG IS SHIPPING?

We have $3 flat rate shipping! Then any order you place after that for 24 hours ship FREE! So say you placed an order at 8AM today, you could place 3 more orders until 8AM the following day and you'd pay $0 for shipping on those! What a DEAL! Please allow 1-2 business days for your order to leave our warehouse, and 3-7 business days to receive your order from USPS. 

⭐️ HOW DO I MAKE A RETURN/EXCHANGE?

We are unable to do exchanges, BUT we do have a full return policy posted HERE >> https://bit.ly/3ldixYy

⭐️ WHEN DO NEW ARRIVALS POST?

We post new arrivals every single day at 7AM, 12PM, 2PM, 6PM, and 8PM central timezone! New arrivals post to Facebook + the app at the exact same time!

⭐️ DO YOU GO LIVE?

YES! We go live all the time with even more new arrivals -- just keep an eye out because we will let you know beforehand! 

⭐️ WHAT SIZE ARE THE MODELS?

Jenna (owner) ⇢ small tops, small bottoms, 5 in denim, 34DD

Jessica (plus size model) ⇢ 3X tops, 3X bottoms, 20 in denim, 40C

Marley ⇢ in bewteen small & medium tops, medium bottoms, 9 in denim, 34B

Emily ⇢ small tops, small bottoms, 3 in denim, 34C

(the girls always mention what size they are wearing and how items fit in each modeled fit video)

⭐️ WILL _____ BE RESTOCKED?

A number of factors go into our restocks -- how many are still in stock, vendor availability, etc! We do restocks all the time, but some items we are unable to restock. If we get a restock in, the items will go first to those who are preauthorized then they will go down the line of the waitlist!

⭐️ CAN I PICK UP IN STORE?

No! All online orders ship directly from our warehouse. Our storefront in Northport operates as a completely separate entity! But they are open Mon-Sat 10:00-6:00 if you're local and want to shop in store merchandise!

⭐️ HOW DO I CONTACT YOU?

Email our customer service team at info@jennarationboutique.com. Please allow 2 business days for a response.

⭐️ HOW DO I SIGN UP FOR TEXT MESSAGES?

Just text the word "JENNA" to 57838! We send out live video alerts + coupon codes! Unfortunately if you opt out you won't be able to receive your birthday coupon on your birthday.

⭐️ THERE IS A REFERRAL PROGRAM?

Yes! For each new shopper you refer that uses YOUR special referral code they will get 30% off and YOU will receive a $5 credit! We have a whole post about where to find your referral code + more details in the pinned post at the top of the FB group!

⭐️ CAN I RESELL JENNARATION ITEMS?

Yes! Join our resell group here >> Jennaration Boutique Resell